Our Policies

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 Terms of Service for Enchanting Tails

Please read these Terms of Service carefully before using the grooming services provided by Enchanting Tails Dog Grooming. By completing and signing this form, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not proceed with our services.

1. Vaccinations/Veterinarian Information

By signing/initialing this contract, pet owners verify that their pets are current on their rabies vaccination that is required by law. Proof of vaccination or current titer testing shall be provided to Enchanting Tails upon request, along with current veterinarian information. Special circumstances will be taken into consideration with veterinary clearance. It is strongly recommended that your pet is also current on their core vaccinations for safety purposes such as 

2. Matting Policy (if applicable)

Dogs with matted coats require extra attention. Pets CANNOT be groomed if matts are left in the coat. If matting is minimal and the dog responds well, we may demat for $2 per minute of dematting. However, severe matting may require shaving to remove the mats, as it is the least painful and stressful method. If dematting is preferred, the pet's tolerance is priority and will require dematting sessions be no more than 1 hour per visit. Please note that there is a greater risk of injury during the grooming process for severely matted dogs, and Enchanting Tails will not be held responsible for any such injuries, including aftereffects.

3. Nervous or Dangerous Pets

We strive to provide a stress-free and safe grooming experience for all pets. However, it is essential that owners inform Enchanting Tails if their pet bites, has bitten, or displays aggression towards people, other pets, or specific grooming procedures. We may use muzzles if necessary. Enchanting Tails reserves the right to refuse or stop services for pets at any time before or during the grooming process. A special handling fee may be charged for the extra care required to groom anxious and dangerous pets.

4. Health Conditions & Senior Pets

Grooming may uncover hidden health conditions or aggravate existing ones. Senior pets and those with health conditions are more susceptible to injury, and we will groom them for cleanliness and comfort in styles that minimize stress. By signing/initialing, you give Enchanting Tails permission to obtain immediate veterinary treatment for your pet if deemed necessary. We will make reasonable efforts to contact you first before taking your pet to your authorized veterinarian or the nearest available veterinarian. You verify that you have informed Enchanting Tails of any medical/health conditions your pet may have and that your pet is free of transmittable diseases.

5. Accidents

While we take every precaution to groom your pet safely and carefully, accidents can happen due to natural movements of dogs. Grooming equipment, despite our caution, can cause injuries such as cuts, nicks, scratches, quicked nails, or brush burns. In the event of an accident, the pet's owner will be contacted immediately. By signing/initialing, you give Enchanting Tails permission to seek veterinary care for your pet in case of an emergency. You agree that the expenses for veterinary care will be covered by the pet's owner.

6. Late Pick-up Policy

We do not provide boarding services. If you are late in picking up your pet, a charge of $1.00 per minute will be applied after a 45-minute grace period following our contact with the owner for pick-up.

7. No-shows/Cancellations

No-shows and last-minute cancellations greatly impact our business. As we operate by appointment, another client could have taken your slot if we had known in advance. Please provide us with a 24-hour notice if you cannot make it to your appointment to avoid a cancellation/no-show fee of 50% of the services that would have been provided. Clients arriving 15 minutes late risk losing their appointment or having it rescheduled without notice.

8. Photography

Photographs may be taken of your pet during grooming and used for advertising and social media purposes.

9. Essential Oils

Essential oils will only be used with the informed consent of the dog owner or guardian. The use of essential oils is optional, and clients will receive education about the specific essential oils used, their intended benefits, and potential risks or sensitivities. The application of essential oils will be based on the dog's overall health and any pre-existing medical conditions. However, dogs with known allergies, sensitivities, or other health concerns may not be eligible for essential oil application.

Prior to using essential oils on a dog for the first time, patch tests will be conducted to identify any adverse reactions or sensitivities. It is important to note that Enchanting Tails cannot be held responsible for any adverse effects caused by the use of essential oils.

10. Customer Complaints

If you are unhappy with any aspect of your dog's grooming experience, please notify us within 48 hours. We will make our best efforts to resolve the situation and provide a better grooming experience in the future.

11. Release of Liability

By completing and signing this form, you release Enchanting Tails and all associated parties from any liabilities for injuries to yourself, your dog, or any other property that may arise from the services or products provided by Enchanting Tails. You confirm that you have read and agree to the policies of Enchanting Tails Pet Grooming Salon.

Signed: Natalie Talamo

Date: 7/14/2023

Privacy Policy for Enchanting Tails

At Enchanting Tails Dog Grooming, we are committed to protecting the privacy and personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information. By accessing our website or using our services, you consent to the terms of this Privacy Policy.

1. Information We Collect

a. Personal Information: When you use our services or interact with us, we may collect personal information such as your name, address, email address, phone number, and payment details. This information is collected with your consent and is necessary for the provision of our grooming services.

b. Non-Personal Information: We may collect non-personal information such as your IP address, browser type, device information, and website usage data. This information is collected through cookies and other tracking technologies to enhance your browsing experience and improve our services.

2. Use of Information

a. Provision of Services: We use the personal information we collect to provide you with our dog grooming services, including scheduling appointments, communicating with you, and delivering the requested services.

b. Marketing and Communication: With your consent, we may use your personal information to send you promotional emails, newsletters, or other marketing materials about our services, special offers, or events. You have the right to opt-out of receiving such communications at any time.

c. Internal Operations: We may use your personal and non-personal information for internal purposes, such as data analysis, improving our website and services, and ensuring the security and integrity of our systems.

d. Legal Compliance: We may disclose your personal information as required by law or when we believe it is necessary to comply with applicable legal obligations, protect our rights, or investigate potential violations.

3. Information Sharing

a. Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in delivering our grooming services, such as payment processors, appointment scheduling platforms, or marketing providers. These service providers are contractually obligated to keep your information confidential and use it only for the purposes specified by us.

b. Business Transfers: In the event of a merger, acquisition, or sale of our business, customer information, including personal data, may be transferred as part of the transaction. We will take reasonable steps to ensure the security and confidentiality of your personal information during such transfers.

c. Legal Requirements: We may disclose your personal information if required to do so by law or in response to a valid legal request, such as a court order or government inquiry.

4. Data Security

a. We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure. We encourage you to take appropriate steps to protect your own information.

5. Your Rights

a. Access and Correction: You have the right to access and correct any inaccuracies in your personal information held by us. You may update your information by contacting us directly.

b. Opt-Out: If you no longer wish to receive marketing communications from us, you can unsubscribe by following the instructions provided in the emails or by contacting us.

c. Data Retention: We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us, and we will promptly delete the information.

7. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective upon posting the revised Privacy Policy on our website. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at  973-409-6764 or enchantingtailsnj@gmail.com

Signed: Natalie Talamo

Date: 7/14/23